DramaCorp Support Centre

Frequently Asked Questions

Frequently Asked Questions

Select a question below to view the answer.


Login & Access

I didn't receive my One-Time PIN (OTP)

• Wait up to 2 minutes.

• Check your Spam or Junk Email folder.

• Confirm that you entered your registered company email address correctly.

• Click Resend PIN.

If you still do not receive the PIN, contact your Territorial Manager.

I forgot which email address I should use

Use the company email address that was registered with DramaCorp. If you are unsure, contact your Territorial Manager.

I entered the wrong email address

Return to the login page, enter the correct company email address and request a new One-Time PIN.

My One-Time PIN has expired

For security reasons, One-Time PINs expire after a short period. Return to the login page and request a new PIN. Only the newest PIN is valid.

Application

I can log in but cannot access the Dashboard

Try the following:

• Refresh the browser.

• Close and reopen your browser.

• Log in again.

• Clear your browser cache.

If the problem continues, contact your Territorial Manager.

The application appears frozen

Refresh your browser. Restart the browser if necessary. Verify your internet connection. Log in again.

I see "Access Denied" or "Unauthorized"

Possible causes include:

• Your email address is not registered.
• Your subscription has expired.
• Your account has been disabled.
• You are using a different email address.

Please contact your Territorial Manager.

Browser Support

Which browsers are supported?

DramaCorp supports:

  • Google Chrome (Recommended)
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari
How do I clear my browser cache?

Google Chrome

Press Ctrl + Shift + Delete Select Cached images and files Click Delete data


Microsoft Edge

Press Ctrl + Shift + Delete Select Cached images and files Click Clear now

Support

Who should I contact if I still cannot log in?

Please follow this support process:

  1. Review this FAQ.
  2. Contact your Territorial Manager.
  3. If the issue cannot be resolved, the Territorial Manager will contact DramaCorp Technical Support.
Tip

Most login issues are caused by:
  • Using the wrong email address
  • Waiting too long before entering the PIN
  • The PIN email being filtered into the Spam folder
Checking these items first usually resolves the problem quickly.